Returns and Refunds Policy

30-Day Money-Back Guarantee — We stand behind every product we sell. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a full refund of the product price.

Effective Date: June 21, 2026
Last Updated: June 21, 2026

At backyarddiscoverys , your satisfaction is our priority. We want you to be confident in every shipping container and trailer you purchase from us. This Returns and Refunds Policy explains when and how you may return a product, how refunds are processed, what items are eligible, and the responsibilities of both you and backyarddiscoverys  throughout the process. Please read this policy carefully, as it forms part of your agreement with us when you place an order.

This policy works alongside our Shipping Policy, Payment Policy, and Terms and Conditions. Where relevant, those documents are incorporated by reference.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on standard, non-custom products, measured from the date your item is delivered. If you are not completely satisfied with an eligible product, you may return it for a refund of the product price, provided all of the conditions below are met.

To qualify for the 30-day money-back guarantee, the item must:

• Be in the same condition as it was delivered, with no modifications, alterations, cuts, welds, paint, or other changes;
• Have all original components, doors, hardware, and fittings intact;
• Be available for pickup at the original delivery location; and
• Be reported to us, with a return request initiated, within 30 days of delivery.

To begin a return under this guarantee, simply contact us within the 30-day window. The guarantee applies to the product price; please review Sections 6 and 7 regarding shipping and transportation costs.

2. Eligibility for Returns and Refunds

You may be eligible for a return or refund in the following circumstances:

• Change of mind / satisfaction return: Standard, non-custom products returned within 30 days of delivery under the money-back guarantee described in Section 1.
• Defective products: Items that arrive with a manufacturing defect or structural fault not disclosed at the time of sale.
• Damaged in transit (undisclosed): Items that sustain damage during delivery that was not disclosed to you before purchase.
• Misdescribed products: Items that materially differ from the description provided at the time of sale.
• Wrong item shipped: Situations where we delivered an item different from the one you ordered.

Where an item is defective, damaged in a manner not disclosed, misdescribed, or incorrect due to our error, you are not responsible for return transportation costs, and the $350 flat shipping fee will be refunded or covered by us (see Section 6).

3. Order Cancellations

3.1 Cancellation Before Shipment

If you cancel your order before it has shipped, you will receive a full refund, including all fees (such as the flat shipping fee). To cancel, contact us as soon as possible at +1 (213) 903-5017 or info@backyarddiscoverys.com and provide your order number.

3.2 Cancellation After Shipment

Once an order has shipped, it can no longer be cancelled as a pre-shipment cancellation. Instead, any return or refund will be governed by the 30-day money-back guarantee and the other terms of this policy, including the shipping and transportation provisions in Section 6.

4. Condition Requirements for Returned Goods

To be accepted for a refund, returned items must be in the same condition as delivered. This means:

• No modifications, alterations, cuts, welds, drilled holes, or added paint;
• No structural changes or removal of original components;
• No damage beyond the condition at delivery; and
• The item must remain at, or be returned from, the original delivery location.

Returned items are inspected upon receipt. If the inspection reveals use, damage, or unauthorized modification beyond the original delivered condition, the refund may be reduced or a restocking fee may apply (see Section 8).

5. Non-Returnable Items

The following items are not eligible for return under the money-back guarantee:

• Custom, modified, or build-to-order units — products that were customized, fabricated, or built to your specifications.
• Used units sold “as-is” — for the specific imperfections, wear, or conditions that were disclosed to you at the time of sale. You may not return a disclosed-as-is unit on the basis of conditions that were already disclosed before purchase.

Nothing in this section limits your rights regarding defects, undisclosed damage, misdescription, or a wrong item shipped, as described in Section 2.

6. Return Shipping and Transportation Responsibility

For returns made under the 30-day money-back guarantee (for example, a change-of-mind return):

• The $350 flat shipping fee is non-refundable; and
• The buyer is responsible for the cost of return transportation from the delivery location back to us.

However, if the item is defective, was damaged in a manner not disclosed, or we shipped the wrong item, then backyarddiscoverys  will cover the return transportation costs and the flat shipping fee. In those cases, you will not be out of pocket for transportation related to our error.

7. Refund Amounts and Fees

The amount refunded depends on the reason for the return:

• Cancellation before shipment: Full refund, including all fees.
• Change-of-mind return (30-day guarantee): Refund of the product price; the $350 flat shipping fee is non-refundable and the buyer pays return transport.
• Our error (defective, undisclosed damage, misdescribed, or wrong item): Full refund of the product price, plus we cover the flat shipping fee and return transportation.

8. Restocking and Processing Fees

We reserve the right to apply a reasonable restocking or processing fee where a returned item shows signs of use, damage, or unauthorized modification beyond its original delivered condition. Any such fee will be reasonable in light of the diminished value or refurbishment required and will be deducted from your refund. We will inform you of any restocking or processing fee following inspection of the returned item. No restocking fee will be charged when a return results from our error (defective, undisclosed damage, misdescribed, or wrong item shipped).

9. Damage Claims and the 48-Hour Inspection Process

Because shipping containers and trailers are large and transported by carrier, it is essential to inspect your delivery carefully. To protect your right to a damage claim, please follow these steps:

1. Inspect on delivery. Examine the item thoroughly before the driver leaves and before signing any delivery receipt.
2. Note damage on the receipt. Record any visible damage or defect on the delivery receipt before you sign.
3. Photograph everything. Take clear photographs of any damage from multiple angles, including the surrounding load.
4. Report within 48 hours. Contact us with your documentation within 48 hours of delivery so we can begin a claim.

Failure to note damage at delivery, document it, and report it within 48 hours may limit our ability to process a damage claim.

10. Defective or Misdescribed Products

If a product arrives with a manufacturing defect, an undisclosed structural fault, or materially differs from how it was described at the time of sale, please contact us promptly. Depending on the situation and your preference, we will work with you to provide one of the following remedies at no extra cost to you for our error:

• Repair of the defect or fault;
• Replacement with an equivalent product; or
• Refund of the product price.

For defective, misdescribed, or wrong-item situations, backyarddiscoverys LLC covers return transportation and the flat shipping fee as described in Section 6.

11. How to Initiate a Return

To start a return, please follow these steps:

1. Contact us. Email : info@backyarddiscoverys.com or call : +1 (213) 903-5017 within the applicable time window (30 days for the money-back guarantee; 48 hours for damage claims). Include your order number and the reason for the return.
2. Provide documentation. Send photographs of the item and any damage or defect, along with a description of the issue.
3. Receive approval. We will review your request and respond, typically within 3–5 business days, with approval and return instructions.
4. Pickup arranged. Once approved, we will coordinate pickup of the item from the original delivery location (or confirm return transportation arrangements).
5. Refund after inspection. After the returned item is received and inspected, we will process your refund in accordance with Section 12.

12. Refund Processing Time

Once your returned item has been received and inspected, refunds are issued to the original payment method within 7–14 business days. The time it takes for funds to appear in your account may vary depending on your bank or payment provider.

We accept several payment methods, including cards, digital wallets, financing (Klarna and Affirm), and bank transfer. Refunds are always returned to the original method used at checkout. For purchases made through financing, refunds are routed back through the financing provider, who will adjust your financing balance or arrangement accordingly. Please see our Payment Policy for more detail on payment methods.

13. Exchanges

If your item is defective or you received the incorrect item due to our error, we will arrange an exchange for an equivalent product at no extra cost to you, including any associated transportation. Exchanges for change-of-mind reasons are handled as a return under the 30-day money-back guarantee (Section 1), followed by a new order, and are subject to the shipping and transportation terms in Section 6.

14. Limitation of Liability

To the fullest extent permitted by law, the liability of backyarddiscoverys arising out of or relating to any product, return, or refund is limited to the product price paid for the item in question. We are not liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of use, loss of profits, site preparation costs, foundation or installation expenses, or costs of removal beyond what is expressly provided in this policy.

15. Governing Law

This Returns and Refunds Policy and any dispute arising from it are governed by and construed in accordance with the laws of the State, without regard to its conflict-of-laws principles. This policy should be read together with our Terms and Conditions.

Contact Us

If you have any questions about this Returns and Refunds Policy, or wish to initiate a return, cancellation, or claim, please contact us:

backyarddiscoverys 
3305 Airport Dr, Pittsburg, KS 66762, USA
Phone: +1 (213) 903-5017
Email: info@backyarddiscoverys.com
Website: backyarddiscoverys.com